Your shipping address, pin code will be verified with the database of Vega before you proceed to pay for your purchase. In the event your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/merchant’s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Vega, in such cases Vega will not be responsible for the non-delivery of the product.

In case you book multiple orders for the products and services in one transaction, Vega would endeavour to ship all products together. However, this may not always be possible due to some product characteristics, logistics’ issues or dispatches from different warehouses. If you purchase multiple products in a single transaction, then all the products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses.

In rare circumstances, delivery may be delayed or the package returned to our facility due to logistical challenges, operational issues, or unforeseeable events. If the courier cannot complete the delivery and the package is returned to us, we will reship it to the destination address using an alternative courier service. This reshipment will be done only after confirming that the new service can deliver to the specified location.

Please understand that while we strive to ensure timely delivery, delays caused by third-party courier partners are beyond our control. However, we will actively work with the courier to address and expedite any delay as quickly as possible. 

The customer can choose to cancel the order any time before it’s dispatched. The order cannot be cancelled once it’s out for delivery.