Warranty Claim
Vega® Helmet Warranty Claim
Warranty Period
Vega® provides a 1-year limited warranty on all helmets against manufacturing defects from the date of purchase.
How to Claim Warranty
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Register the claim by visiting:
https://vega.genuinemark.org/ -
A valid tax invoice issued by an authorized reseller or dealer is mandatory.
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To initiate a claim, contact the authorized reseller/dealer or email:
customercare@vegaauto.com -
Provide the following for verification:
• Clear images and video of the damaged product
• Copy of the purchase invoice -
Carefully pack the helmet and affix the delivery address label clearly on the package before dispatch.
Warranty Claim Process
• Based on the images shared, Vega® will notify via email if the product is eligible for repair
• A claim is considered valid only after the product is received at Vega®’s facility
• The Quality Team will inspect the product to verify the manufacturing defect
• If repair is possible, the repaired product will be shipped back
• Replacement will be provided only if repair is not feasible
Additional Limitations
• Products purchased under promotional offers are not covered under warranty
• Claims without a valid invoice will not be accepted
• The company’s liability is limited strictly to repair or replacement
• Vega® reserves the right to reject any claim at its discretion
• Products repaired or replaced under warranty are not refundable
